This is a translation provided for convenience. In case of any discrepancy, the Portuguese version prevails.
Bug Hunters rewards people who help make Arch better. If you find a real bug and it gets fixed, you get free Arch Pro time.
1. When it starts
The program starts after Arch launches on the App Store and Google Play. Reports made before then are still welcome, but do not earn a reward.
2. How to take part
- In the app settings, under Support and about, turn on Bug Hunters. Taking part is optional and stays off until you turn it on.
- Report the problem in the app, on the same screen, or by email to contato@assincrono.com from your account’s email address.
- Tell us what you did, what you expected and what happened. If you can, send a screenshot or video and tell us your device model and app version.
Only bugs reported after you turned the program on count. You can turn it off whenever you like, and rewards already earned remain valid.
3. What counts as a bug
- Something that does not work as it should, makes the app close or shows wrong information.
- The bug must be real and reproducible: we need to be able to reproduce it.
- The first person to report it wins. If someone already reported the same bug, yours counts as a duplicate.
Not included: typos or translation errors, feature suggestions, visual preferences, and problems caused by modified devices or by services outside Arch (such as store or internet outages). Suggestions are still very welcome.
4. Rewards
- 1 month of Arch Pro per confirmed and fixed bug.
- 3 months of Arch Pro per confirmed and fixed security flaw (see section 5).
- A limit of 6 months of Arch Pro per person, counting all rewards.
- The reward only applies once the fix ships in a published version of the app.
- We send the reward to your account’s email as a code to redeem on the App Store or Google Play. The code follows the store’s rules and cannot be exchanged for money.
5. Security flaws
If you find something that exposes other people’s data, lets someone into another person’s account or gets around payment:
- tell only us, privately, at contato@assincrono.com;
- do not disclose it before it is fixed;
- do not exploit the flaw, do not access or change other people’s data, and do only the minimum needed to show the problem.
Reports that do not follow these rules do not earn a reward.
6. Who evaluates
Assincrono evaluates every report and decides whether it is a real bug, whether it is a duplicate and when it was fixed. We reply in the app or by email.
7. Who cannot take part
Partners, employees and contractors of Assincrono.
8. Changes and ending
We may change or end the program at any time, without prior notice. Rewards already earned remain valid.
9. Your data
For the program, we keep whether you take part, the bugs you reported and the rewards sent. This data is deleted along with your account. See the Arch Privacy Policy.