Support
Help with Assincrono’s apps. If the answer isn’t here, write to us.
Contact Assincrono
Tell us the app name, your device model and what happened. We reply by email.
contato@assincrono.comPersonal data
Requests about your data (access, correction, deletion or portability, under Brazil’s LGPD) go to our data protection officer.
privacidade@assincrono.comArch
How do I delete my account?
Inside the app, in your account settings, use the option to delete your account. If you can’t, email contato@assincrono.com from the address on your account asking for deletion.
How do I cancel my subscription?
On iPhone, the subscription is billed by Apple: open Settings, tap your name, then Subscriptions; choose the app and tap Cancel Subscription. On Android, it is billed by Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions and Subscriptions; choose the app and tap Cancel subscription. You keep access until the end of the paid period.
I changed phones. How do I get my subscription back?
Sign in to the app with the same Apple Account (iPhone) or Google account (Android) used for the purchase and use the restore purchases option on the subscription screen.
Is my data in Arch encrypted?
Yes, in three layers: in transit, over a secure connection (TLS); on the server, with AES-256 encryption; and on iPhone, with photos and logs protected while the phone is locked and sign-in stored in the Keychain.
How do I send a suggestion or report a problem in Arch?
In the app settings, under Support and about, you can report a problem, suggest a feature or send feedback. You can also email contato@assincrono.com with the subject "Arch".
How does Arch use my health data and AI?
Health data and AI features depend on your consent, which you can withdraw at any time in the app settings.