This is a translation provided for convenience. In case of any discrepancy, the Portuguese version prevails.
1. Acceptance
These Terms govern the use of the ARCH app (the “App”), offered by ASSINCRONO LTDA (“ASSINCRONO”, “we”), registered under CNPJ (Brazilian company registration number) 69.619.850/0001-79. By creating an account or using the App, you declare that you have read and agree to these Terms and the Privacy Policy. If you do not agree, do not use the App.
2. What the App does
ARCH brings together in one place: building and logging workouts, tracking loads and progress, logging food, water, weight and measurements, goals, social features (posts, groups and events) and, for subscribers, artificial intelligence features. The App may also connect you with registered physical education and nutrition professionals (“Professionals”).
3. Not health advice
The information in the App, including workout, diet and load suggestions and the readings written by artificial intelligence, is informational and educational. It does not replace assessment, diagnosis, prescription or follow-up by a physician, nutritionist, physical education professional or other qualified professional.
Consult a professional before starting or changing workouts and diet, especially if you have a health condition, injury, pregnancy or take medication. Stop immediately any activity that causes pain, dizziness, shortness of breath or discomfort.
4. Account
- You must be 16 years of age or older. Between 16 and 18, use requires authorization from parents or legal guardians.
- The information provided at registration must be true and up to date.
- The account is personal and non-transferable. You are responsible for keeping your access secure and for whatever is done with it.
- You can delete your account at any time in Profile › Settings › Delete account, and export your data in Profile › Settings › Export my data.
5. Plans and payment
- The App has a Free plan and a Pro plan. The features of each plan are shown in the App itself and may change over time.
- All features that use artificial intelligence are exclusive to the Pro plan and may have usage limits (for example, number of plans built per month).
- The Pro subscription is charged through the App Store (Apple) or Google Play, according to the rules and prices shown in those stores. Automatic renewal, cancellation and refunds follow the rules of the store where you subscribed.
- Pro may also be granted through an affiliate code, friend invitations or other promotions, for the period stated in each case.
- The right of withdrawal under the Brazilian Consumer Defense Code is exercised through the channel of the store where the purchase was made.
6. Artificial intelligence features
- AI-generated texts and suggestions are calculated from the data you log and may contain errors. Check them before following them.
- To write the readings, we send the AI provider only a summary of your numbers, and only after your permission, which can be withdrawn at any time in the settings. Details in the Privacy Policy.
- Do not use the AI to obtain a diagnosis, treatment or guidance on medication.
7. Social features and content
- You own what you publish (photos, texts, shared workouts). By publishing, you grant ASSINCRONO a free, non-exclusive license to host, display and distribute that content within the App, solely to make the service work, while it remains published. This license does not allow your content to be sold or used to train artificial intelligence.
- It is prohibited to publish: illegal, offensive, discriminatory, violent or sexually explicit content, or content that exposes minors; personal data or photos of third parties without authorization; unauthorized advertising; and false health information, including promises of results or the sale of anabolic steroids or medication.
- You can report content and block users. We may remove content and suspend accounts that breach these Terms.
8. Professionals
- Professionals (personal trainers and nutritionists) are independent and are neither employees nor representatives of ASSINCRONO. Hiring, fees and the service provided are agreed directly between you and the Professional.
- The verified registration badge only indicates that we checked the professional registration provided on the date of verification.
- While you have an active link with a Professional, they may build your workouts or diet in the App, and those items are locked for editing. The Professional only sees the data you authorize, and each access is logged for you to review.
9. Integrations
By connecting Apple Health, Google Health Connect or other services, you authorize the exchange of the chosen data between the App and those services. Use of those services is governed by the terms of the respective providers.
10. Prohibited conduct
You may not: copy, modify, reverse engineer or resell the App; access other people’s accounts; use bots, data scraping or automation to get around limits; attempt to get around the Pro plan or usage limits; or use the App for illegal purposes.
11. Intellectual property
The App, the ARCH brand, the design, texts, animations, videos and software belong to ASSINCRONO or its licensors. These Terms do not transfer to you any rights over them, except the right to use the App as provided herein.
12. Availability
We work to keep the App running, but it may become unavailable due to maintenance, technical failure or provider failure. Your records are saved on the device and sent when the connection returns, as described in the Privacy Policy.
13. Liability
To the extent permitted by law and without limiting your consumer rights, ASSINCRONO is not liable for: physical or health results of workouts and diets; injuries resulting from exercise performed without proper guidance; services provided by Professionals; content published by other users; or unavailability caused by third parties.
14. Suspension and termination
We may suspend or terminate accounts that violate these Terms, with notice when possible. You may close your account whenever you wish. After deletion, the data is handled according to the Privacy Policy.
15. Changes
We may update these Terms. The current version shows the date of the last update. Relevant changes will be announced in the App or by e-mail before they take effect.
16. Governing law and jurisdiction
These Terms are governed by the laws of Brazil, including the Consumer Defense Code and the General Data Protection Law (LGPD). The courts of the consumer’s place of domicile shall have jurisdiction.
17. Contact
ASSINCRONO LTDA · CNPJ 69.619.850/0001-79
Curitiba/PR, Brazil
Support: suporte@assincrono.com
Data Protection Officer (DPO): privacidade@assincrono.com