This page is for the Basal app, published by Assincrono. Here you can request deletion of your account and the data linked to it, even if you have already uninstalled the app.
1. In the app
- Open Basal and sign in.
- Go to Profile › Settings › Delete account.
- Confirm. The account is hidden immediately.
2. Without the app
Write to privacidade@assincrono.com from the same email you use for your Basal account, with the subject Delete my Basal account. If you sign in with Apple or Google, say so in the message. We may ask for an extra confirmation to make sure the account is yours.
We reply within the deadlines set by law.
3. What is deleted
- the account, profile and settings;
- workouts, diets, meals, measurements and progress photos;
- posts, comments and other social content;
- the notification token and communication preferences;
- the usage statistics linked to the account.
4. What may remain, and for how long
After the request, the data is hidden and inaccessible in the app. Some of it may remain internally for up to 90 days, only for reports, security, auditing, fraud prevention or legal obligations. After that it is deleted or anonymized, unless the law requires keeping it longer.
5. Subscription
Deleting the account does not cancel the Pro subscription. Cancel it first in the App Store or Google Play so you are not charged again.
More details in the Privacy Policy, section 25.